Fulfillment updates for WitchTee customers

Fulfillment updates for WitchTee

Shipping and order deadlines

With customers shifting to e-commerce this year, shipping carriers in North America are struggling to process all the incoming orders. Some of the carriers are limiting the daily number of packages they accept from a customer, and millions of shipments are stuck in distribution centers, leading to extensive industry-wide shipping delays.

We’re doing our best to get your orders out on time, but once they’re in the hands of the carriers, it’s up to their sorting center capacity. We see that the order deadlines provided by our carriers aren’t fully reliable anymore, which means that sadly some of your holiday orders might not arrive on time even though they were submitted before our deadlines.

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Receiving holiday gifts late is disappointing and frustrating for everyone. With all the shipping delays we’re seeing and most of the order deadlines already behind us, any orders coming in from now will most likely be delivered after December 25.

Note that tracking links will take longer than usual to update, with shipments being stuck in pre-transit. This doesn’t mean that your order is lost, but that it’s still being processed by the carrier—the overload of shipments means shipping carriers are slower to register and ship your orders from their distribution centers.

We’re already experiencing this issue with the USPS shipments coming from Mexico facility—some orders are stuck in the San Diego processing center where they show no movement. We’ve confirmed with USPS that the orders aren’t lost, but are waiting to be processed and will be delivered.

Also, both shipping carriers we work with in Canada have unexpectedly limited our daily capacity of domestic shipments.
We’ll ramp up production in Canada as soon as the holiday shipping rush is over and carriers remove limitations.

 

What is the estimated delivery time and how is it calculated?

Estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is the sum of estimated fulfillment and shipping time. Think: estimated fulfillment + estimated shipping = estimated delivery time Our fulfillment time average is 2–7 business days for apparel products. The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like: – Issues with print files – Products being out of stock – Shipping related delays like failed delivery attempts, service disruptions That being said, we’ll work our hardest to meet our delivery estimates. If you’re ever in a situation where you haven’t received the order and it’s past its EDT, please allow a few more days. Get in touch with us (Contact Page), we’ll check your order status and let you know how to proceed.

Are there any countries you don’t ship to because of Covid-19? (Updated November 6)

We don’t ship to the following countries: Brunei, Chad, Cuba, Laos, Liberia, Libya, Madagascar, Mauritius, Mongolia, Myanmar, Panama, Seychelles, Sierra Leone, Solomon Islands, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

Are there any stock shortages expected during the 2020 holiday season?

Due to the Covid-19 pandemic, many manufacturers had to close down several factories during global lockdowns or their supply chains were disrupted leading to industry-wide stock shortages. Note that due to the stock issues some of your orders might be delayed and not go out according to our standard first in, first out (FIFO) approach.

Are there any shipping delays?

Yes, WitchTee is also influenced by the industry-wide delays. Carriers worldwide are doing their best to work under the new normal. Shipments are taking longer than what we’re used to because they’re mostly carried out with passenger flights, but flights are now limited and the number of shipments is growing. This means more and more packages are competing for the limited amount of space on flights and are kept in sorting centers longer than before. The pending packages rarely get tracking updates about waiting in line which may give the impression that they’re lost in transit. For an insight on how long shipping may take, please take note of the delivery estimates displayed in your orders once they’re shipped. We’re in touch with our carriers—they’ll notify us about any disruptions and we’ll keep you in the loop. We also recommend you follow your local news for any regional updates.

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